Refund & Cancellation Policy
Last updated: 28 September 2026
This policy covers how billing, cancellation, and refunds work for Meltra's paid subscription.
1. Free tier
Meltra's free tier has no charge and nothing to refund. Free-tier limits (such as the number of AI meal scans per day) may change from time to time.
2. Subscription billing
Paid subscriptions are billed monthly, in advance, via Razorpay. Your subscription automatically renews each month until you cancel.
3. Cancellation
You can cancel your subscription at any time from within the app, or by emailing hello@meltra.app. Cancelling stops future renewals — you'll keep access to paid features until the end of the billing period you've already paid for.
4. Refunds
Because Meltra's paid features (AI meal analysis, coaching insights) are used immediately upon each billing cycle, we do not offer refunds for partially used billing periods. If you're charged in error — for example, a duplicate charge or a technical billing issue — contact us within 7 days and we'll investigate and correct it, including a refund where the error is confirmed on our end.
5. Failed or disputed payments
If a payment fails, your subscription may be paused until it's resolved. If you believe a charge was unauthorized, contact us first — we're generally able to resolve billing issues faster directly than through a bank dispute or chargeback.
6. Contact us
For any billing question, refund request, or payment issue, email hello@meltra.app and include your account email and the approximate date of the charge.
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